Grievance Redressal
Effective Date: 15 May 2026
This Grievance Redressal Policy describes the grievance handling mechanism of TRL FutureX (“TRL FutureX”, “Company”, “we”, “our”, or “us”).
TRL FutureX is committed to addressing legitimate grievances in a fair, structured, and reasonable manner relating to use of the Platform, educational services, internship programs, placement assistance services, mentorship activities, payments, technical operations, privacy concerns, and associated offerings.
By using the Platform, users acknowledge and agree to this Grievance Redressal Policy.
1. PURPOSE
The purpose of this Policy is to:
- provide a formal grievance mechanism;
- address legitimate user concerns;
- maintain transparency;
- support operational accountability;
- ensure reasonable resolution procedures;
- comply with applicable laws where required.
2. SCOPE OF GRIEVANCES
Users may raise grievances relating to:
- account-related issues;
- access problems;
- payment-related concerns;
- technical errors;
- internship participation;
- certificate issuance;
- placement assistance services;
- communication issues;
- mentor interactions;
- community misconduct;
- privacy-related concerns;
- policy violations;
- unauthorized account access.
The Company reserves the right to determine whether a grievance falls within the scope of this Policy.
3. GRIEVANCE SUBMISSION
Users may submit grievances by emailing:
Email: [email protected]
The grievance submission should include:
- full name;
- registered email address;
- contact number;
- description of grievance;
- supporting evidence where applicable;
- relevant screenshots or transaction details if available.
Incomplete complaints may delay or prevent processing.
4. ACKNOWLEDGEMENT OF COMPLAINTS
TRL FutureX may acknowledge receipt of grievances within a reasonable period depending on operational workload and complexity of the matter.
Acknowledgement of a complaint does not imply acceptance of claims or liability.
5. REVIEW PROCESS
The Company may:
- review submitted information;
- request additional documentation;
- conduct internal investigation;
- communicate with relevant stakeholders;
- verify account activity;
- assess policy compliance;
- evaluate supporting evidence.
Users agree to cooperate reasonably during grievance review processes.
6. RESOLUTION TIMELINES
Resolution timelines may vary depending on:
- complexity of the issue;
- availability of information;
- involvement of third parties;
- legal considerations;
- operational constraints.
TRL FutureX does not guarantee specific resolution timelines.
7. LIMITATIONS OF GRIEVANCE REDRESSAL
The Company shall not be obligated to entertain grievances relating to:
- dissatisfaction with career outcomes;
- placement results;
- internship conversion;
- salary expectations;
- personal preferences;
- subjective learning experiences;
- user inactivity;
- change of mind;
- external employer decisions;
- refusal to follow policies;
- suspension resulting from misconduct;
- clearly disclosed program limitations.
8. NO REFUND THROUGH GRIEVANCE PROCESS
Submission of a grievance shall not independently create entitlement to:
- refunds;
- compensation;
- damages;
- fee reversals;
- chargeback approval.
All payments remain governed by the Refund & Cancellation Policy and Terms & Conditions.
9. ABUSIVE OR MALICIOUS COMPLAINTS
TRL FutureX reserves the right to reject, close, or refuse grievances that are:
- abusive;
- threatening;
- defamatory;
- malicious;
- repetitive;
- frivolous;
- fraudulent;
- misleading;
- intended to harass;
- unsupported by reasonable evidence.
The Company may also restrict future communication from users engaging in abusive conduct.
10. THIRD-PARTY LIMITATIONS
TRL FutureX shall not be responsible for grievances arising from:
- employer decisions;
- recruiter conduct;
- third-party service failures;
- payment gateway downtime;
- internet disruptions;
- external platform outages;
- actions of external organizations.
Such matters may require users to directly contact relevant third parties.
11. PRIVACY OF GRIEVANCE INFORMATION
Information submitted during grievance processes may be:
- stored internally;
- reviewed by authorized personnel;
- used for compliance purposes;
- used for dispute resolution;
- retained for legal defense;
- shared with legal advisors where necessary.
By submitting grievances, users consent to such processing.
12. FALSE CLAIMS AND MISREPRESENTATION
Users shall not knowingly submit:
- false allegations;
- manipulated evidence;
- fraudulent payment claims;
- misleading statements;
- fabricated complaints.
TRL FutureX reserves the right to take appropriate legal or operational action against fraudulent complaints.
13. DISPUTE ESCALATION
If disputes cannot be resolved internally, such matters shall remain subject to:
- the Terms & Conditions;
- arbitration provisions;
- jurisdiction clauses;
- applicable laws.
14. LIMITATION OF LIABILITY
The grievance process is a facilitative mechanism and does not create additional legal obligations beyond applicable laws and published Platform policies.
TRL FutureX shall not be liable for:
- delays in grievance handling;
- communication failures;
- inability to resolve disputes;
- third-party conduct;
- user dissatisfaction with outcomes.
15. POLICY MODIFICATIONS
TRL FutureX reserves the right to modify this Policy at any time without prior notice.
Updated versions become effective immediately upon publication on the Platform.
Continued use of the Platform constitutes acceptance of revised policies.
16. GOVERNING LAW
This Policy shall be governed by the laws of India.
Courts located in Surat, Gujarat shall have exclusive jurisdiction over matters arising from this Policy, subject to applicable arbitration provisions.
17. CONTACT INFORMATION
For grievances, legal communications, or policy-related concerns:
Email: [email protected]